BUSINESS SKILLS ENHANCEMENT
Would your company benefit from employees who understood how to:
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Communicate more effectively. |
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Plan and achieve goals/targets. |
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Be in control of their attitude - Positive attitude brings positive results. |
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Recognise own strengths and motivations and those of others - enabling them to work more effectively together. |
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Understand their values and what is important to them, how it affects their performance. |
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Understand the beliefs and thoughts that hold them back. |
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Deal with conflict between themselves and customers. |
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Have more confidence in themselves and their abilities. |
Customers of a company know instantly if the employees enjoy their job because it shows in how the customer is treated.
What do customers think when they deal with your Company?
A 12 week course that will help people to understand all of the above and more.
Can be adapted to your needs.
TEAM BUILDING Team building courses can be delivered over 6 full day's which combine to develop the communication skills of the team and their appreciation of each others strengths and areas for development and support. Alternatively shorter one day courses can be provided to enhance teams appreciation of each other and the skills needed for an effective team. All team building courses are designed around your requirements. TRAINER TRAINING This course can be delivered over 6 over 6 full day's which combine to develop the skills of the attendees. The course is suitable for any one who has to pass on information to other colleagues, be it in the form of presentation or training others. The course will raise their awareness of the skills required in training, the ways that people learn and also give them an opportunity to develop and present in front of a group providing a safe environment to practice the skills and become confident about training and presenting. |
Testimonial for Vanda Wilson As a Manager in the Sheffield Care Trust we have employed Vanda in several capacities:
The feedback from Vanda's courses has always been extremely positive and the pre and post preparation has always been exemplary. I have no hesitation in recommending Vanda to organisations or groups. Greg Harrison Manager, North Day Service |
COUNSELLING SKILLS FOR BUSINESS
The Counselling skills course is designed for use in business. Many of the skills can be used by Managers, Supervisors, HR, volunteers
The skills used in counseling, once learnt, can enhance any individuals ability to communicate effectively in situations such as:
- Interviews
- Harassment counselling
- Disciplinary/long term abscence interviews
- Reviews
Infact - any situation where discussion takes place with another person - especially where the content may be upsetting or difficult and needs to be handled sensitively.
The techniques learnt will improve communication, rapport building, understanding, listening skills, questioning skills and many other skills required to ensure that one to one situations are dealt with effectively, you will learn the do's and don'ts around communication.
CUSTOMER SERVICE
Designed around your requirements.
What makes a customer keep coming back to you?
Learn how to control your attitude towards your customer.
Learn how to build rapport and communication with them.
Learn about peoples buying strategies.
| What is Customer Service? Should we think of it as Service Users Satisfaction? |
| Customer Focus 'You cannot move forward unless you know where you are starting from. |
| Understanding What Excellent Customer Service is? What is the difference between good Customer Service and Excellent? |
| Customer or Colleague - what's the difference - does it matter? |
| Dealing with difficult customers. |
| Understand the differences in communication style. Examine your own style; see how it works with others. |
GOAL SETTING
Do you or your teams set goals and not achieve them?
This course will show you how to set goals effectively in a way that will ensure that you can achieve them.
During this course you will learn how to set goals/outcomes in a way that will ensure that you achieve them.
You will learn why you haven't achieved them before and in understanding why you will learn what to do to ensure that they are achieved.
You will learn how to control your attitude to achieve effective outcomes for yourself.
You will learn how to model excellence to enable you to achieve excellence.
This course will give you confidence in you ability to achieve the outcomes you require.
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